Refund Policy

SN Trade Hub Refund Policy

1. Refund Eligibility

1.1. We aim to provide a seamless and satisfying shopping experience. If you are not entirely satisfied with your purchase, you may be eligible for a refund or exchange.

1.2. Refunds and return eligibility may vary depending on the type of product and the seller's individual return policies. Please refer to the seller's product listing for specific refund information.

2. Timeframe for Refunds

2.1. Refunds may be initiated within [number] days from the date of delivery, as specified by the seller in their product listing.

2.2. In cases where the seller's return policy differs from our standard policy, the seller's terms will apply.

3. Refund Process

3.1. To request a refund, please follow these steps:

a. Log in to your SN Trade Hub account.

b. Navigate to your order history.

c. Locate the order for which you are requesting a refund and click on the "Request Refund" button.

3.2. Once your refund request is submitted, the seller will be notified, and they will have the opportunity to review and approve the request.

3.3. If the seller approves the refund request, the funds will be processed according to your original payment method.

4. Non-Refundable Items

4.1. Certain items may not be eligible for refunds, including but not limited to:

a. Digital products or services.

b. Perishable goods.

c. Personalized or customized items.

5. Seller Responsibilities

5.1. Sellers on SN Trade Hub are responsible for accurately representing their products, including details, images, and condition.

5.2. Sellers should clearly communicate their return and refund policies within their product listings.

6. Dispute Resolution

6.1. In the event of a dispute between a buyer and seller regarding a refund or return, SN Trade Hub may provide mediation services to help facilitate a resolution.

6.2. If a resolution cannot be reached, SN Trade Hub reserves the right to make a final decision regarding the refund.

7. Contact Us

For any questions or concerns related to refunds or returns, please contact our customer support team at [+233 59 3030 913].