Refund Policy

SNTRADEHUB, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be requested and processed for purchases made through our platform. By placing an order on SNTRADEHUB, you agree to the terms outlined below.

1. Eligibility for Refunds

A refund may be approved under the following circumstances:

  • The customer receives a product that is damaged or defective.
  • The customer receives the wrong product.
  • The product delivered is significantly different from its description.
  • The order cannot be fulfilled due to product unavailability after payment has been made.
  • The order is cancelled by the seller or SNTRADEHUB before shipment.
  • Payment was successfully made, but the order could not be processed due to a verified system or technical error.

Refund requests that do not meet these conditions may be declined.

2. Non-Refundable Items

Refunds will generally not be provided for:

  • Products damaged due to misuse, negligence, or improper handling by the customer.
  • Items returned without their original packaging, accessories, manuals, or proof of purchase.
  • Digital products, downloadable content, gift cards, vouchers, or prepaid services once delivered or redeemed.
  • Products marked as non-returnable or final sale.
  • Requests submitted after the applicable return or refund period.

3. Refund Request Period

Customers should submit a refund request within 7 days of receiving their order unless a different period is stated for a specific product or promotion.

Late requests may not be accepted.

4. Refund Process

To request a refund:

  1. Log in to your SNTRADEHUB account.
  2. Open your order history.
  3. Select the relevant order.
  4. Submit a refund request with a clear explanation.
  5. Upload supporting photos or videos if the item is damaged, defective, or incorrect.

Our team will review the request and may contact you for additional information before making a decision.

5. Inspection and Approval

Refund requests are subject to verification by SNTRADEHUB and, where applicable, the seller. Products may need to be inspected before a refund is approved.

SNTRADEHUB reserves the right to approve or reject refund requests based on the available evidence and the circumstances of each case.

6. Refund Method

Approved refunds will be processed using the original payment method whenever possible.

Depending on the payment method used, refunds may be issued through:

  • Mobile Money
  • Bank transfer
  • Debit or credit card reversal
  • Wallet or store credit (where applicable)

7. Refund Processing Time

Once approved, refunds are generally processed within 5–10 business days. The time required for funds to appear in your account may vary depending on your bank, mobile money provider, or payment service provider.

8. Order Cancellations

Orders may be cancelled before shipment. If payment has already been received, an eligible refund will be processed in accordance with this policy.

Orders that have already been shipped may not be eligible for cancellation but may qualify for a return under our Return Policy.

9. Seller Responsibilities

Sellers using the SNTRADEHUB marketplace are expected to comply with this Refund Policy and cooperate in resolving customer complaints promptly and fairly.

Failure to comply may result in account suspension, removal of products, or other administrative action by SNTRADEHUB.

10. Fraud Prevention

SNTRADEHUB reserves the right to refuse refunds where fraudulent activity, abuse of the refund process, false claims, or policy violations are suspected.

11. Limitation of Liability

SNTRADEHUB's responsibility is limited to the amount paid for the affected order. We are not liable for indirect, incidental, or consequential losses arising from the purchase or use of products sold through the platform, except where required by applicable law.

12. Changes to This Policy

SNTRADEHUB may update this Refund Policy at any time. Changes will become effective immediately upon publication on the platform.

13. Contact Us

If you have any questions regarding this Refund Policy or need assistance with a refund request, please contact SNTRADEHUB through the contact details provided on our website. Our customer support team will be happy to assist you.